不清楚或沟通不足是令人沮丧的，但在患者护理时，沟通故障可能是彻头彻尾的危险。vwin德赢app软件

In large hospitals and medical centers where information is exchanged between multiple departments, there is an even greater risk that crucial details won’t reach the right person in a timely manner. Unfortunately, this can lead to poor outcomes and even death.

CRICO Strategiesstudied more than 23,000 medical malpractice lawsuits and discovered 7,149 of these cases occurred because facts, figures or findings were lost between those who had the information and those who needed it.

建立强大的通信策略可以帮助您避免这些可预防的错误，并确保您的护理人员可以专注于他们做的最佳提供patient-centered care. Below are a few steps you can take to improve hospital communication by making sure everyone is on the same page.

1. Encourage Participation in Multidisciplinary Rounds

多学科轮allow representatives from different specialties to discuss in real time a patient’s plan of care, daily goals and potential transfer or discharge. They should be attended by anyone who cares for patients, including nurses, physicians, pharmacists, social workers and physical therapists, among others.

多学科轮are an example of the patient-centered care model and can help改善沟通在医疗保健专业人员及其患者之间，减少住宿时间和再生，提高患者满意度。

2.研究所团队忍住了

Team huddles are one of the measures the Denver Health and Hospital Authority instituted to improve hospital-wide communications. They created a通信工具包, which any hospital can use to build their own multidisciplinary communications strategy.

团队忍住是短暂的，跨学科会议，在班次开始时进行。在哈杜克斯，工作人员：

• Discuss patients who may require more complex care, such as those who have urinary catheters or heparin drips
• 返回当天会影响单位的问题（例如，所需的客房维护，无功能设备或无法操作的电梯）
• Evaluate the workload for each nurse and make adjustments if necessary to ensure staff members aren’t overwhelmed
• 交换信息about patients who will be discharged or transferred to other units
• Review issues that affect performance—for example, common charting errors—and explain how to resolve and prevent the issues
• Share general information from hospital or nursing administrators

3.实施情境简报

The Denver Health and Hospital Authority also created theSBAR（情况背景评估推荐）技术, which helps providers discuss developments in a patient’s health that require immediate attention.

• Situation: What is the patient’s current clinical status? Have there been acute changes or complaints?
• Background: What are the factors related to the event? What are the patient’s relevant medical history, admitting diagnosis, vital signs and labs?
• Assessment：目前的诊断是什么？
• REmecencation：这个患者应该如何治疗？

Using the SBAR technique ensures every team member has the same information when discussing a patient and will take the same approach to treatment.

Opening the lines of communications offers many benefits not only for patients but also for nurses and other staff members. Working in a collaborative environment can be less stressful and inspires the entire team to work together to find innovative patient care solutions.

Looking for ways to improve the patient experience? Read our free guide,护士如何通过患者中心护理提高满足感。