Nurses typically have the most contact with patients, meaning they are likely in the best position to be their voice in discussions about their plan of care with doctors, support staff and甚至是家庭成员。
这core ideology of patient advocacy is ensuring the patient’s satisfaction and safety, while advocating for their best interest. Here are four tips you can use to be strong patient advocates.
1. Be Informed
护士必须了解患者的整个护理计划，过去的病史和当前的临床地位。您应该熟悉每个患者的独特需求和需求以及那些适合他们的护理方式。
在代表您的患者口语时，使用您使用的所有资源。例如，记录您的患者对您所需的护理水平给您的任何陈述。您还应该咨询推进指令以支持您的立场。
2.教育
作为一个倡导者，您可以通过决策过程指导您的患者，提供医疗建议并回答他们可能拥有的任何问题。患者有最后的说法，但重要的是您为他们提供了他们所需的工具和资源，他们需要做出最明智的决定。
患者可以担心和不熟悉治疗方案和医学术语。甚至比不形式更糟糕，他们可能是误导了不准确的建议来自外部来源。护士应确保其患者和家庭理解为什么正在进行某些测试，并进行某些药物。使用没有医学背景的人物可以容易地理解的词汇。关于患者的护理计划的混乱会导致焦虑，一位护士应该始终努力减轻患者的焦虑。
3.是分子的
作为一个有效的主张是一个有效手段ve negotiator. Nurses must know the difference between being assertive and aggressive. To be assertive is to calmly and confidently discuss what your patient needs and to stand your ground if you meet unjustified resistance. Conversely, aggression is refusing to listen to another’s point of view, insisting you are right and bullying your way into consent.
不仅知道您正在传达的信息，还要意味着您传达的方式。当倡导患者时，肢体语言和语气非常重要 - 你不应该出现敌对或对抗。保持清楚地待和发表的护士，特别是在情绪上充电的情况下，更有可能完成他们的目标。
使用诸如“患者最佳利益”和“根据患者的请求”之类的短语保持每个讨论对患者的重点。
4.谨慎
会心什么时候to advocate is just as important as knowing how to advocate. If the patient’s wants are not being considered (or just plain ignored), it is his or her nurse’s duty to say something on their behalf.
Patients may be unable to defend themselves due to a lack of medical knowledge or a fear of negative consequences from disagreeing with a medical professional. In some cases, nurses may need to fight for a patient in disputes with the patient’s family. These situations can quickly escalate because family members may become defensive, but nurses who make it clear each individual involved wants the same thing—for the patient to be treated properly—can assure them he or she has the patient’s best interests in mind.
别忘了利用其他护士的经验在你的设施。如果有一个护士（或一群护士），您认为已经有效的患者倡导者，请询问他们的建议并模拟他们的行为。请务必分享您与同龄人学到的任何信息。患者对护士的信任，护士必须努力保持信任。
如果您有兴趣成为患者倡导者，您应该查看我们的免费指南，护士如何通过患者中心护理增加满足感。You’ll discover how taking a patient-centered approach can help improve patient satisfaction and the patient experience.
