Running a private practice is doubly hard when you’re a pediatrician. From crying, anxious children to nervous adults, not only do you have to keep your patients happy, but you also have to make sure parents are satisfied, too.

最好的儿科医生已经找到了使用易于实施策略改善儿科患者体验的方法。您可以使用以下一些策略来支持您的患者及其家人。

1. Up Your Distraction Game

分心是一种可以减轻患者焦虑的重要技术，但是您是否充分利用了这种策略的力量？在孩子面前挥舞玩具，或者问一个关于喜欢的运动队的问题可能会暂时分散孩子的注意力，但是如果您必须执行一些漫长的手术，则没有那么乐于助人。

Take a hint fromBaruch Krauss博士of Boston Children’s Hospital, who has turned distraction into an art form. Dr. Krauss gives children a job to do, such as coloring all of the dog’s ears a different color in a coloring book. The technique not only keeps kids busy for a considerable amount of time, but takes their minds off everything that’s going on around them.

2.使满意度a Priority

您是否曾经注意到对产品或服务的负面评论通常以对问题的描述开始，但主要关注公司员工对客户的处理方德赢备用网址式？如果公司员工不在乎他们的问题，就不会为找到解决方案或对他们不礼貌而感到不礼貌，那么客户可能会发誓永远不会回来。

Whether you’re running a car repair business or treating young patients, it’s imperative you embrace basic customer service principles.

从他们走进您的门那一刻起，他们的经历就可以使患者及其父母重返您的练习。您的员工的友好问候为访问定下了基调。确保团队成员了解患者的满意度是您实践的优先事项，并考虑如果合规性问题，将其发送给客户服务培训。

Make it easy for parents to interact with your office by using the latest technology. If you have a patient portal on your website, take full advantage of it by allowing parents to access shot records, obtain test results, make appointments and ask questions.

3.减轻注射的疼痛

If children associate a visit to your office with pain, it’s only natural they’ll be fearful and anxious. When children must receive injections, look for ways to reduce pain. Here are a few tactics offered byScience-Based Medicine:

• Offer a topical anesthetic:Pain is real, no matter the patient’s age. Younger patients may not be able to hide their fear or reaction to pain, causing several scared patients and worried parents to be in your office at any given time. Offering a topical anesthetic for simple procedures such as vaccines can help ease pain and anxiety, keeping your office calm and quiet for all patients.
• 摩擦注射地点：It may be a low-tech option, but onestudy发现在穿透过程中，重复的快速摩擦和摇动皮肤近端降低了疼痛和不适的水平。
• 深呼吸：深呼吸可能对减轻疼痛产生有益的作用。要求大孩子慢慢呼吸和呼吸，或给年幼的孩子们开车打开。

The About Kids Health website recommendspreparing children prior to an injection. Discuss the following topics before introducing any needles:

• What is going to happen – “The doctor is going to use a needle to give you a vaccine in your arm”
• Why they need to get a vaccine – “The vaccine will protect you from getting sick”
• How it will feel – “It might feel like a little pinch”
• What will be done to manage their pain – “We are going to play a game, so that you do not notice it very much”

保持耐心和父母的满意度在您的脑海中是成功进行儿科实践的关键。如果您当前的方法没有带来您想要的结果，请尝试一些策略，以改善办公室的患者体验。

有关改善儿科患者体验的更多方法，get your copy of Young, Sick and Scared: How You Can Improve Pediatric Patient Comfort.